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Open Settings → Reliability Check in the app first. It shows whether notifications are allowed, whether Time‑Sensitive alerts are permitted, how many alarms are currently scheduled, and it can fire a test alarm in ten seconds. That screen usually identifies the problem in one look.

The three usual causes:

• A Focus mode is filtering it. Clearhour marks transition alarms as Time‑Sensitive, but a Focus mode can still hold those back. In iOS Settings → Focus, pick the Focus you use during work (often Do Not Disturb or a Work focus), open its allowed notifications, and add Clearhour — and make sure “Time‑Sensitive Notifications” is allowed for it.
• Notification permission was declined or later narrowed. iOS Settings → Clearhour → Notifications: Allow Notifications on, Sounds on, Time‑Sensitive Notifications on, and Lock Screen plus Banners enabled.
• The meeting isn't in a calendar Clearhour watches, or it falls outside your work hours. Clearhour is deliberately silent outside your work days and hours. Check Settings → Work calendars and Work hours.

What is not a cause: the app being closed. Alarms are scheduled with iOS ahead of time, so they fire whether or not Clearhour is running. Silent mode and the physical mute switch still apply, as they do for every app.

Reading your calendars is the whole product: it's how your real meetings appear on your timeline, how end-of-meeting prompts know when to arrive, and how Clearhour finds genuine free gaps instead of inventing them. iOS grants calendar read and write together as one “full access” permission, which is why the prompt sounds broader than what the app does by default.

Writing is used only if you switch on calendar write-back. Then Clearhour creates a single calendar named “Clearhour” and writes your own task blocks to it, so your focus time shows up in your other calendar apps. It never edits or deletes events it didn't create, and there's a one-tap action to remove everything it added. The setting is off until you turn it on.

If you declined the prompt, you can grant it in iOS Settings → Privacy & Security → Calendars → Clearhour, or iOS Settings → Clearhour.

Clearhour is $69.99 a year with the first month free, or $9.99 a month. Apple handles every part of the money, so cancelling and refunds go through Apple, not us.

Cancel: on your iPhone open Settings, tap your name at the top, then Subscriptions, then Clearhour, then Cancel Subscription. You keep access until the end of the period you've already paid for. Cancelling during the free month means you're never charged. The app also links straight to that screen from Settings → Manage Subscription.

Refunds: request one from Apple at reportaproblem.apple.com with your Apple Account. We can't issue refunds ourselves and can't see your purchase — but tell us what went wrong anyway, because that's how it gets fixed.

Three days before your trial converts, Clearhour reminds you on the device. That reminder exists so the charge is never a surprise.

Tap Restore purchases on the subscription screen while signed in with the same Apple Account that bought it. Your subscription lives with your Apple Account, not with us, so it moves with you.

Your tasks are a different matter: they're stored on the device, with no cloud sync in this version. They come across if you restored the new iPhone from a backup of the old one, and they don't if you set it up as new.

No. Clearhour never records audio of a meeting and never listens in the background. The microphone is used only while you are actively dictating on the wrap screen after a meeting has ended, transcription happens on your device, and the audio is discarded as soon as the text appears. We never record your colleagues.

Requests are genuinely welcome — email them. To save you the trouble, some things are settled by design rather than by backlog: streaks and points, a chat assistant, anything that rearranges your day without asking, meeting recording, and habit tracking. Clearhour does one narrow job around the edges of meetings and stays out of the way otherwise.

Also not planned for now: Android, web, iPad and Mac versions, and accounts or cloud sync.